Our Guarantee

Our Guarantee

Hervey Bay Whale Watch Guarantee!

Hervey Bay is the Whale Watch Capital of the World and during whale watch season, on any given day there can be hundred's of whales within our whale watch sanctuary. This means that we can guarantee close encounters with the whales on our tours! In the unlikely event that we do not encounter humpback whales the whale guarantee allows each guest a further whale watching tour to use with no restrictions or give away to someone else. This guarantee has been in force since our first whale watch almost 30 years ago.

*(excluding Free of Charge passengers)

What do we mean by seeing a whale?
The guarantee means that you will see at least one whale during your tour within 500 metres and it surfaces multiple times.

Please note that humpback whales are wild animals and although we are unable to predict their behavior we do everything possible to give you a memorable experience.  

What happens if I still don't see a whale on my return trip?
In the VERY unlikely event this happens, we issue you another voucher. This will continue until you do see whales.

Can I get a refund instead of a return voucher?
Our guarantee policy is a free return trip only, not a refund. We want you to have an experience of a lifetime!

Our Guarantee

Latest News

19th September 2015

Swim with the whales!

The only place in Australia that offers this kind of experience in calm sheltered waters! Read More.